USA Shipping is always Free on all products
International Shipping:
We ship World Wide too many countries. If your location is not an option at check out send us an email with your shipping address and we will check to see if it can be added. We are experiencing some delays in International shipping due to COVID-19 and some carrier interruptions. Thank you for your patience.
We also offer International shipping thru our eBay Store to over 190 International countries. Click Here.
USPS and other shipping companies are experiencing some delays in shipping time frame within the USA. Due to COVID related issues. Thank you for your patience during these times.
Orders are shipped via USPS First Class Mail. Parts and DIY kits are normally shipped within 1 to 2 business days of receiving your order and cleared payment Monday Through Friday. Orders placed on Saturday or Sunday will be shipped the next available business day Monday (excluding Holidays). Pre-wired Harness Kits are custom built and assembled after purchase so my lead time to build & test your harness before shipping is 5 to 10 business days (Monday to Friday) depending on my back log of orders. In stock quantity means I have the parts to build that quantity. Feel free to reach out to me with an email on the status of your kit.
Returns
We understand that sometimes the product is not what you thought it was. It is OK to return your item. Simply notify us by email within 30 days of purchase, and provide the item #, and date of purchase. We will provide you with a RA (return authorization). In order for us to accept returned item, it MUST be unused, not soldered, same condition it was shipped and all items shipped to you return. This means you have not soldered on lugs, pot case, leads or clipped leads. Once item is return same as shipped we will issue a full refund. Customer pays for return shipping. For International sales returns there is no refund on the shipping fee paid.
Our #1 goal is for your to be 100% Satisfied!
Cheers!
Gary Standerfer
Tone Man Guitar
International Shipping:
We ship World Wide too many countries. If your location is not an option at check out send us an email with your shipping address and we will check to see if it can be added. We are experiencing some delays in International shipping due to COVID-19 and some carrier interruptions. Thank you for your patience.
We also offer International shipping thru our eBay Store to over 190 International countries. Click Here.
USPS and other shipping companies are experiencing some delays in shipping time frame within the USA. Due to COVID related issues. Thank you for your patience during these times.
Orders are shipped via USPS First Class Mail. Parts and DIY kits are normally shipped within 1 to 2 business days of receiving your order and cleared payment Monday Through Friday. Orders placed on Saturday or Sunday will be shipped the next available business day Monday (excluding Holidays). Pre-wired Harness Kits are custom built and assembled after purchase so my lead time to build & test your harness before shipping is 5 to 10 business days (Monday to Friday) depending on my back log of orders. In stock quantity means I have the parts to build that quantity. Feel free to reach out to me with an email on the status of your kit.
Returns
We understand that sometimes the product is not what you thought it was. It is OK to return your item. Simply notify us by email within 30 days of purchase, and provide the item #, and date of purchase. We will provide you with a RA (return authorization). In order for us to accept returned item, it MUST be unused, not soldered, same condition it was shipped and all items shipped to you return. This means you have not soldered on lugs, pot case, leads or clipped leads. Once item is return same as shipped we will issue a full refund. Customer pays for return shipping. For International sales returns there is no refund on the shipping fee paid.
Our #1 goal is for your to be 100% Satisfied!
Cheers!
Gary Standerfer
Tone Man Guitar
